We are so sorry to hear you would like to return an item from your order! Kindly ensure the form below is filled out and submitted within 30 days of receiving your order. Upon receiving your claim, we will be in touch within one business day!
Our customers are responsible for organizing the return shipping to our warehouse (50 Mary St W Lindsay, ON K9V2N6 (647) 360-0388 ) via the carrier of your choice. We unfortunately do not offer return shipping labels. Please do not bring or send anything back to our warehouse without first getting approval from our team. Please note that a quality control review will be issued once the fixture has been received. This process takes approximately three business days from the date of receipt.
Upon passing the inspection, refunds are made to the original method of payment less the 20% restocking fee per fixture (40% if hardware) and less original shipping charges. If you are seeking an exchange or credit, the restocking fee can be waived.