Return Policy
We get it—sometimes things just don’t work out! We understand that every now and then, returns are just part of life. Whether it's a case of "Oops, I didn’t like it!" or "This shade isn’t my vibe," we’ve got you covered. Sometimes it takes a second try to get it just right and we are here to help!
We want to let you know that most of the items on our site aren’t kept in our warehouse. Each product is specially ordered from our suppliers just for you! Because of this, if we need to return them, we have to cover a return fee, plus shipping and duties.
To help with those costs, a 20% restocking fee will apply to all returned products except for hardware which has a 50% restocking fee. Want to avoid the restocking fee? No problem! Simply opt for store credit at the full value of your purchase or exchange the returned product for another item!
Our customers are responsible for return shipping to our showroom. Refunds are made to the original method of payment, less original shipping, and handling. Shipping and handling charges are non-refundable unless the item received is damaged, defective or incorrect.
Products Eligible For Return
- Products that have been delivered in the past 30 days.
- Products are unused/uninstalled, in their original packaging with all original paperwork and packaging materials, and in the same condition that you received them.
The following products are eligible for return:
- Any lighting with a plug
- Any hardwired lighting that is less than 30" in either height, width, or diameter
- Rugs that are 8’ x 10’ or less in size
- Hardware (please note hardware is subject to a higher restocking fee of 50%)
Products Ineligible For Return
- Products that have been delivered more than 30 days ago
- Products that have writing on the box or damaged packaging
- Products that don’t have all of the original packaging (styrofoam, parts, instructions, etc.)
- Hardwired lighting that has been installed
- The following products are ineligible for return:
- Customized, personalized, or special-order items are non-refundable unless they arrive damaged or defective.
- Open Box items
- Artwork
- Pillows
- Bedding
- Decor
- Any Hardwired Lighting that is more than 30" in either height, width, or diameter
- Rugs greater than 8’ x 10’ in size
If your return meets the eligibility criteria above, kindly initiate your return below. By initiating a return, you agree with the terms and conditions above.
Once the form is completed, a member of our customer service team will be in touch with next steps within 1-2 business days. If your return is approved, please note that a quality control review will be issued once the order has arrived back at our warehouse. This process takes approximately 3-5 business days from the date of receipt.
Once the review has been completed, your return request will be processed. Please be aware that any returns arriving at our warehouse without original packaging, items that have been installed, or those with unpaid postage will be sent back to the sender.